Thread: New Docsis 3 Install - Amber Light on downlink.

Hi, I just had Premiere Plus installed on Saturday, they provided the Cisco DPC3000 modem and almost right after they left I start getting an amber light on my downlink LED. I understand this means that the channels aren't multi-bonding. I can confirm my Internet connection has slowed down.

:::.. testmy.net test results ..:::
Download Connection is:: 8328 Kbps about 8.33 Mbps (tested with 12288 kB)
Download Speed is:: 1017 kB/s
Upload Connection is:: 3256 Kbps about 3.3 Mbps (tested with 5983 kB)
Upload Speed is:: 397 kB/s
Tested From:: »testmy.net (Main)
Test Time:: 2009/10/19 - 10:24pm
D-Validation Link:: »testmy.net/stats/id-OX3712I5V
U-Validation Link:: »testmy.net/stats/id-FSOGXEZJL
User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6.3; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; InfoPath.2; .NET CLR 3.0.30729) [!]

Also, I called Cox and they say all they can do is have a technician come out and work on it. Is there anything else that maybe level 1 couldn't do over the phone that another tech can do here?

Here's some more information.

Logs:

Thu Jan 1 00:00:49 1970 68000401 5 ToD request sent - No Response received;CM-MAC=REMOVED;CMTS-MAC=REMOVED;CM-QOS=1.1;CM-VER=3.0;

Sun Oct 18 01:29:33 2009 73040100 6 TLV-11 - unrecognized OID;CM-MAC=REMOVED;CMTS-MAC=REMOVED;CM-QOS=1.1;CM-VER=3.0;

Thu Jan 1 00:00:32 1970 99000300 4 CISCO: RF disconnect,QAM lost.;CM-MAC=REMOVED;CMTS-MAC=REMOVED;CM-QOS=1.1;CM-VER=3.0;

Thu Jan 1 00:00:49 1970 68000401 5 ToD request sent - No Response received;CM-MAC=REMOVED;CMTS-MAC=REMOVED;CM-QOS=1.1;CM-VER=3.0;

Mon Oct 19 19:01:32 2009 73040100 6 TLV-11 - unrecognized OID;CM-MAC=REMOVED;CMTS-MAC=REMOVED;CM-QOS=1.1;CM-VER=3.0;

Signals

Downstream Channel
The data shown in the table below provides information about the signal coming from the network to your cable modem.
Channel ID 0
Downstream Frequency 573.00 Mhz
Modulation 256QAM
Power Level -1.4 dBmV
Signal to Noise Ratio 38.3 dB

Upstream Channel
The data shown in the table below provides information about the signal being transmitted to the network from your cable modem.
Channel ID 1
Upstream Frequency 34.50 Mhz
Modulation 16QAM
Bit Rate 10240 Kbps
Power Level 43.3 dBmV

xisting plant in the phoenix area was 860mhz. the new carriers (840mhz+) are being rolled out slowly in areas. i'm not sure of the pattern to how they are being deployed, however, they could theoretically exist in areas that are still not "eon-ready".
additionally, channel bonding has been achieved on the current 573mhz/579mhz frequency duo (as has been documented many times on this forum). the most decisive factor in the channel bonding is whether or not the ability has been deployed at the cmts. i would assume that this has been enabled in the cmts, given arizona's premier plus marketing, but i could be wrong. additionally, i vaguely remember reading something in the cablelabs spec regarding signal levels at each frequency. i understand that cox (and most other d3 outfits) are requiring the levels to be within 2dbmv of each other, but i believe there is a cap at which bonding stops working (i.e. if the differential signal level is too great, the modem will not bond). i could be mistaken on that last point, however.