Mediacom Email

**MediacomEric** · 12-12-2009 02:28 PM

Mediacom is in the process of migrating our customer email accounts. We have run into complications and are working to resolve the issues.

Update 12/12/09

We are continuing to work on performance and due to the many changes made in the last 24 hours, mail delays have significantly improved! Mail is being sent, but is being delivered slowly. If you're using an email client (ex: Outlook, Outlook express), you should no longer have to change your settings to send/receive mail.

If you need help setting up your Mediacom Email please Direct message me and I'll be glad to help out.

**MediacomEric** · 12-14-2009 07:53 PM

As of Sunday 6.00 PM EST Mediacom had made great progress and emails were being delivered without significant delay. Early Monday morning Mediacom experienced renewed efforts from spammers to infiltrate the system.

We are currently experiencing network congestion on our mail servers impacted by an increase in spam traffic. This congestion is causing emails to be delivered intermittently with a delay typically ranging from a few minutes up to 15 minutes. There are cases where email delivery may take a few hours.

Currently, some providers have placed Mediacom on a blacklist due to spam traffic. We are currently working with these providers to remove Mediacom from the blacklist as well as addressing the spam concerns to avoid a repeated action. We expect most of the blacklist issues to be resolved within the next 1 to 2 business days. The Top blocked sites are AOL, Hotmail/MSN, Yahoo, and Frontier.

Additionally, we are currently being blocked by some mail providers also related to spam activity which could result in outbound mail being returned with error.

Mediacom email is being received or delivered and is NOT lost.

The Mediacom team has this as its highest priority and is working round the clock to eliminate these issues.

We sincerely apologize for any inconvenience and will continue to update as progress is being made.

**MediacomEric** · 12-16-2009 02:37 PM

The email issue is nation wide. What has happened is Mediacom just changed email servers on 12/11 from ATT (@MCHSI.Com) to our own servers (mediacombb.net).

On the issue of SPAM, here are the steps we are taking to combat these issues:

- We are deploying new security solutions and are actively identifying and shutting down spammers on our own internal network to reduce load.

- We have made progress in reaching out to our top blocked sites and are starting to see mail being delivered to these previously blocked sites (some of these more slowly than others)

- We are adding more servers to handle the increased load on the system while upgrading software on existing servers that will allow us to improve processing and tackle spam.

Doing so will require us to stop and start servers. This may further inconvenience mail performance for short periods as we deploy the mentioned solutions. We apologize for these interruptions; however these steps we are taking are all designed to improve the mail performance to normal operating standards. We expect to realize this over the next few days.

We continue to work round the clock to eliminate these issues and deeply regret the inconvenience we have caused to our users.

Mediacom Customer Service

If you are still having issues please visit our website at Home-Mediacom

Again we sincerely apologize for any inconvenience

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