Thread: bought cable modems with Mediacom

Originally Posted by coolj55

First of all I would just like to say that I HATE MEDIACOM. Most of their cable systems are in rual areas, so they think they can get away with giving their customers crappy service. They have got another thing coming.

I was called the other day by a customer service rep. to talk to me about Mediacom@home high speed internet access*** (lol). Blazing speeds, yea right. They told me that they would give me a free ethernet card, free install, and one month free service. Sounds great, but just one question. Can I purchase my own modem so I can get the lower rate or 29.99? This is where the problems started. The rep. said yes, and gave me the number of the Mediacom@home support group to call for more info. So I called the support ground, and waited, and waited, and waited, until finally, after about 50 minutes, I got through. The rep. their said, that they did not have any way of using modems other than the ones they supplied. They use RCAs and Motorola/GI modems. He went on to explain that they input the mac # when creating a persons account, and that they can't do it with modem that they don't own. I told him that I would give him the mac # off my modem ahead of time so that he could input it when he was creating my account. By the way, I have a Motorola DM 100. When I told him that, I got the run around. These people must think we are stupid! The modem is DOCSIS compliant. Why wouldn't it work? They just don't won't to give me a reduced rate. Please send me comments on the technical end. I don't see any reason why this can't be done. Thanks for reading this.

My rate for Mediacom@home is $29.95 a month plus $10 for modem rental. I don't see why you can't use your own modem. Are you currently with Mediacom? And if you are, what modem are you using now, a rental? If you are on Mediacom@home and using a rental modem plus have the motorola then just plug in the motorola and see if it works. If it does then call them and find out where to take the rental and make sure it shows on your next statement the you are no longer renting a modem.

I apologize for what that customer service rep told you but he/she was miss informed. We do need the MAC address off the modem to register the modem, I personally have a modem I bought myself and it is running my mediacom service just fine. We can use any modem as long as it has a MAC or CMAC address on it. We then assign the modem to you account as a purchased modem. I would be glad to register the modem for you if you like. Just send me a private/direct message. And I apologize again for the misinformed rep and the run arround you recieved.