Thread: Super slow cable Internet - Woodside Queens

My internet connection is extremely slow. I currently am getting 1.2 megs down. I should be getting up to 10 down.

I have called time and time again.

They sent a tech out, he changed the modem.

They escalated to engineering. And on and on..

They narrowed it down to bandwidth, obviously as if I get on at 4am then my speed is smoking. They said it would be fixed.
So I let it go, I called back again a few months after, and they said my ticket was closed. However it has not been resolved. So now we have to start everything over again.
I already know the problem,we went through this already.
Now they need to send 2 techs over, at different times for their opinions?
Come on man. I'm a desktop tech, I've done testing, I've done due diligence, I worked with their people to narrow it down to choking and bottlenecks on the routers.
Why do we need to play this game again???
I want to know is anyone else experiencing these issues? I"m paying for a service and I am not receiving it.

What's up with that?

Same here for Queens Flushing.

You need to speak with level3 tech, and get their supervisor, tell them what is your problem, and have them open up a ticket to Client Relation.

At this point if anything can be done, client relation will let u know, at least the status.

And, keep calling client relation for status too.

more than 2 months here and still no ETA for me. DSL maybe the way to go. lol..