Thread: CableCard causing pixelation and On-Demand freezeups?

We're on Time Warner cable here using a DVR Box in one room and a normal cable box in another. We've had some instances of pixelation and freezing of our on-demand channels. Time Warner came by and replaced our DVR box. When it happened again, they told us that this is a known problem with Cable-Card enabled boxes and we would need to trade our DVR box for a non-cable-card one.

Now, it was enough of a pain to get all of our shows off of the first DVR and set our recordings up again on DVR #2. I'd hate to have to go through it all again. Plus, something smells fishy about their explanation.

Can cable-card enabled DVR boxes really cause pixelation and the freezing of on-demand channels?

If that is the solution they are going to live by (replacing a cable card box with a non-cable card box) they will be SOL when they deplete all of their previously deployed non cable card boxes.

FCC Law states all new boxes deployed after 7/1/07 MUST be the Cable card compatible models. They can however reissue a non cable card box if it was once previously in service. If they have any non cable card boxes that were never used, they must discard them.

The FCC will not take TWC's excuse either. They will say you guys had 10 years to get this done, this is your problem you fix it.

I guess this type of attitude from the FCC will force software programmers to create the proper firmware bugfixes for these boxes.

Usually signal levels play a huge factor in image freeze ups and pixilation. I would check levels before replacing a box.

Good luck.